FAQs2024-04-07T16:47:03+00:00

Aqua Glo

Do the standards have a shelf life?2024-04-07T16:41:33+00:00

They will last indefinitely unless physically damaged.

What happens if I lose a calibrating or fluorescing standard?2024-04-07T16:42:07+00:00

Send the remaining standard to us for evaluation. We may be able to make a new match for it. If we cannot, then you will have to buy a new set, GTP-835.

What happens if I lose both standards?2024-04-07T16:42:29+00:00

You can buy a new set, GTP-835.

How long are the water detector pads good for?2024-04-07T16:42:52+00:00

As long as the seal on the barrier bag is not broken, they should last indefinitely. However, if a pad has turned yellow, then it has spoiled and is no longer fit for use.

What do I do if my Aqua-Glo doesn’t work?2024-04-07T16:43:14+00:00

Call us, and we will advise you as to whether or not you need to return the unit to us.

How often do I need to calibrate the Aqua-Glo?2024-04-07T16:43:43+00:00

Our instruction manual explains that you must calibrate it every time you use it.

What is the repair procedure for an Aqua-Glo?2024-04-07T16:44:06+00:00

Our factory repair program insures your satisfaction because we let you know the cost before we start any work. If the customer decides that the repair cost is excessive in comparison to purchasing a new item, we will return your damaged or inoperative item at our expense.

What is the return procedure for an Aqua-Glo?2024-04-07T16:44:45+00:00

Call us on the telephone at 732-223-4600 to request an RFR (returned for repair) number which must appear on the outside of the package you ship to us. The person who gives you the RFR number will ask for the following information:

  • Product name, part numbers, quantities and serial numbers, if available.
  • Name and address of your company or military base.
  • Your name, telephone number, fax number, and/or e-mail address.

Carefully pack the product being sure that individual items are well separated. A heavy item should be in a separate box. CAUTION: Residual fuel must be drained from every item before it is packed for shipment. If an Aqua-Glo instrument is to be returned, be sure to include the calibrating standard, if available. We strongly urge that you make shipment in the original carrying case for safety in transport. If any items in your kit have been lost, be sure to tell us so that we can quote the price of replacements.

Ship the package to us at the address at the top of the page with the RFR number on the shipping label.


We will notify you by telephone of the repair cost, usually within one day after we receive the product. If you require a written itemization and price quotation, give us exact instructions for addressing our message.

If you are a U.S. Government operation, be prepared to give us an IMPAC card number and expiration date. Alternatively, you may also pay on a net 30 basis if we receive a hard copy of a form DD-1155. Return freight cost will be added at the time of shipment.

Commercial customers can order the repairs by purchase order or against a Visa, MasterCard or American Express credit card number. Return freight costs to your facility are your responsibility. We will prepay and add to the repair cost. Be sure to tell us the desired method of shipment. If the product is within our warrantee period, and the defect is not due to abuse, we will make repairs at our expense. In such case, we will pay the return shipping costs.

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